Delivery and returns

Deliveries

The majority of our parcels are sent with PostNL/GLS and the amount is calculated by both weight and location. We use Shipmondo to arrange the shipments and you will receive emails and sms messages to inform you of delivery progress.

We aim to ship worldwide and costs will vary by location and weight. Note that we cannot ship over 30kgs outside of Norway.

Larger and heavier items (usually those over 40/45kgs) will be dispatched with a specialist supplier within Norway and prices can vary. Please feel free to contact us if you plan to buy one or several particularly large or heavy item/s and have any questions.

All orders are shipped within 1-4 working days. Longer delivery times may be expected for deliveries outside of Norway. 

If the shipping company are delayed in delivering a package, The London House (TLH) cannot be held responsible. In case of very late goods (several days), or non-delivery,  please contact Piet van den Bemd at PIETVANDENBEMD@GMAIL.COM

Goods are insured during shipping. Please check the contents of the package upon receipt. If the package and/or the contents are damaged, you must notify the freight supplier immediately, or no later than 2 days after receipt. Then return the item to TLH.

TLH is not responsible for goods that are damaged during transport. We always packs the goods in proper packaging, so that the risk of shipping damage is minimised.

Returns & Replacements

We offer a 14-day full right of return. We want to make it as easy as possible for you to return or exchange items with us.

Send an email to pietvandenbemd@gmail.com with your order number, which item you want to return and if you’d like to exchange. Pack your package properly, in unused condition, using the box in which you received the item and include all original labels.

Please send your package back to us at: Piet van den Bemd Photography, Ringstadveien, 8475 Straumsjøen Norway

We strive to process your return package and refund the money to your payment card within 1-3 business days of receiving your package.